Your personal information matters to us. BigGwin is fully committed to protecting your privacy — read this policy to learn exactly how we do that.
Here is a quick overview of the key pillars of BigGwin's privacy protection framework.
Every transaction and piece of personal information is protected with SSL/TLS encryption. No third party can access or read this data.
BigGwin never sells or rents your personal information to any third party. Your data is used solely to improve our services.
You can view, update, or request deletion of your stored data at any time. Your information belongs to you.
Our servers operate in accordance with international security standards. Regular security audits are conducted to ensure your data remains protected at all times.
BigGwin is fully transparent about which cookies are used and why. You can disable all non-essential cookies at any time.
You can unsubscribe from promotional emails or notifications at any time. We respect your preferences.
BigGwin is a trusted online gaming and Sports Betting platform serving users in Bangladesh and around the world. We believe that protecting each user's personal information and privacy is a fundamental responsibility. This Privacy Policy ("Policy") describes what information BigGwin collects from you, how it is used, who it is shared with, and how you can control it.
By using this platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform.
This Privacy Policy was last January 2026- last updated. We will notify you in advance of any changes.
BigGwin collects certain information to ensure the best gaming experience and maintain platform security. We only collect data that is genuinely necessary.
| Data type | Example | Reason |
|---|---|---|
| Identity information | Name, date of birth, NID number | Age verification & KYC |
| Contact information | Email, mobile number, address | Account Communication |
| Financial Information | Payment method, transaction history | Secure payment processing |
| Device information | IP address, browser, OS | Security & fraud prevention |
| Usage data | Game history, session duration | Experience Enhancement |
The above information may be collected directly from you (at registration), automatically (during platform use), or through verification agencies.
BigGwin uses the information collected from you for the following purposes. Please note that we never use your data for unnecessary activities.
To verify your identity, keep your account secure, and streamline the login process.
To process deposits and withdrawals and to prevent fraud.
To resolve your issues quickly and provide personalized support.
To analyze and improve the gaming experience and develop new features.
To submit required information to regulatory authorities and comply with AML policies.
To keep you informed about new offers, bonuses, and game updates, subject to your consent.
BigGwin never sends promotional messages without your consent. You can withdraw that consent at any time.
The most important thing about BigGwin's Privacy Policy is this — we do not sell your data. However, limited information may need to be shared in certain specific circumstances:
Before sharing data with any third party, we require them to guarantee the same level of privacy protection that BigGwin upholds.
BigGwin retains your information only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements:
Once the retention period expires, data is securely deleted or anonymized so that you can no longer be identified.
BigGwin uses cookies and similar technologies to keep the website running smoothly and to improve your experience. We use three types of cookies:
Required for login sessions and security. Cannot be disabled.
To understand which pages are used most. You can disable this.
To show you relevant offers. You can opt out at any time.
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain platform features.
As a BigGwin user, you have the following rights over your own data. To exercise any of these rights, please contact our support team:
The right to know what information we hold about you.
The right to correct inaccurate or incomplete information.
The right to request complete deletion of your data under certain conditions.
The right to restrict how your data is used for specific purposes.
The right to receive your data in a readable, portable format.
The right to object to your data being used for marketing or profiling purposes.
BigGwin provides services to individuals aged 18 and above only. We do not knowingly collect personal information from minors.
Protecting minors is an integral part of our responsible gaming policy. To learn more, Responsible gaming Visit the page.
The BigGwin platform may occasionally reference third-party services, such as payment gateways or game software providers. In such cases:
BigGwin reserves the right to review and update this Privacy Policy as needed. In the event of any changes:
Visit this page regularly to stay updated on our latest policies.
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team. We typically respond within 48 hours.
Within 48 hours (business days)
To exercise your rights or request data deletion, send a message to our support team from your registered email address. Your request will be processed as quickly as possible after your identity has been verified.
Read our Privacy Policy and feel confident — register now and enjoy gaming in a secure environment.